Breakfast Option in Gurgaon

By -

We keep getting numerous pamphlets on various eating joints each offering the best in town! But rarely does one's expectation match the attractive content or the promised quality. But does that stop us from trying out some of them?

And some of them do meet expectations and some exceed them...like Nashta.

Being bored of the usual Sunday lunch fare, I was pondering what to do on a Sunday morning 2 weeks back. I wasn't particularly hungry then and was glancing through the usual bunch on leaflets which had poured out of our newspaper. The one inserted by Nashta seemed to stand out from the crowd and immediately attracted my attention. The variety on the weekly menu was simply unmatched. I quickly went though the Sunday fare. Although I tried to zero in on one combo, but was quite unsure, so called up the customer care number. The person who received the call tried to help but I was still indecisive. However within a few minutes, I received a call back and this time the lady was able to clearly outline the content of the menu and patiently replied to various options and combinations that were running in mind. Finally after a good 5 minute chat, I was convinced and placed an order for an egg signature sandwich and as part of their popular combo the summer blast juice was added.

The delivery man came in exactly 40 minutes as informed over the call. I was just about feeling a little hungry by then. The first thing that impressed me was the care taken to pack not only the food but also the invoice! Most outlets do not focus on such minute aspects and in the process lose out to a discerning customer. When you are already enticed by the presentation, your expectation increases manifold and hunger can suddenly invade your mind. I quickly opened the box and the sight was quite exciting. I instantly began to dig in and relish the awesome preparation. The juice was very refreshing too! By the time I had completed, I was supercharged for a Super Sunday. The experience was very delightful and savory!

I will surely recommend and advocate your enterprise.

I have a couple of suggestions :
1. Please strengthen your customer contact. I had called up a second time recently but the person who picked up did not have complete clarity and was unable to elaborate. Since I was into something else, I could not speak further and had to hung up.
2. If the amount of minimum order without delivery charge can be reduced, since for a single person the quantity will always be less.

Comments

  1. Unknown11:23 AM

    The business of food has become big, and why not! Quite often, it is not just the food which influences your decision on picking a place, it is also the overall experience. Attention to tiny details like providing plastic cutlery along with food ordered in during office lunch hours can lead to customer delight. Also, use of simple and innovative technology to track repeat customer preferences could and should be used. Ultimately, establishments that listen to and address customer feedback will survive in an otherwise largely undifferentiated space.

    ReplyDelete
  2. Unknown11:23 AM

    The business of food has become big, and why not! Quite often, it is not just the food which influences your decision on picking a place, it is also the overall experience. Attention to tiny details like providing plastic cutlery along with food ordered in during office lunch hours can lead to customer delight. Also, use of simple and innovative technology to track repeat customer preferences could and should be used. Ultimately, establishments that listen to and address customer feedback will survive in an otherwise largely undifferentiated space.

    ReplyDelete
  3. Sourish12:22 PM

    This is precisely what Nashta did to differentiate itself. No other home delivery service is even aware of the importance of the visual factor in determining recall value...no wonder if their ultimate product i.e. the food item is not high quality, they ultimately fizzle out.

    ReplyDelete

Post a Comment

Popular posts from this blog

American Chopsuey in Delhi!

By -
The very thought of Pandara Road makes your visualize a host of restaurants and an enjoyable meal. Among the various places, Ichiban serves Chinese food and deserved special mention. I have been to the restaurant on more than one occasion. The last time I went there was during the lunch break at the Delhi High Court, where my matter was due to be heard. Feeling hungry after spending the entire morning there, once it was the lunch hour, I stepped out and headed straight for Ichiban, a brisk 10 minute walk away. I had one look at the menu and ordered American Chopsuey. Most you would have seen the dish on every restaurant’s menu card. However, the actual preparation is a far cry from the desired taste and most of my ventures have ended up nothing short of disasters. Nevertheless in hope of finding the right place, I continue to experiment. When the food was served, and their service is pretty fast, it appeared to have the requisite mixture. Without wasting one more second I part
Read more

If you’re done with driving, hop on!!

By -
Image
  Gurgaon has been rated as India’s most prosperous city . Quite unbelievable, with its dust, pollution, concrete debris etc. and add to that traffic jams, potholed roads, rash & careless drivers and what you end up is a city of chaos. The concrete jungle and vertical towers robs the millennium city of its trees. Expansion in road space has resulted in the green cover disappearing at an alarming rate on either side of the arterial roads like Golf Course Road, M.G. Road (no, for the uninitiated, this is not Mahatma Gandhi Road - it is Mehrauli Gurgaon Road, perhaps the only city where M.G. Road does not signify any relation to the Mahatma!). Gurgaon was conceived and given its significance by none other than DLF, one of India’s leading real estate companies. In fact, it reached the ‘leading’ status riding on the back of enormous gains extracted from making the most of the opportunity of bringing to light a cheaper option compared to the rising costs of business and living in Del
Read more

Dunkin' Donuts Selling Contaminated Donuts?

By -
Image
Food hygiene in India remains a major concern. When I was growing up there was a belief that street food is unhealthy and should be avoided. Packaged food was preferred since it was supposed to be tested as per existing law and a general belief that large companies would not take a chance with their products or their reputation. This belief literally went for a toss once the Maggi controversy surfaced. The incident revealed a can worms and opened up a Pandora's box. It not only appears that the laws were not in place to adequately address such issues but there was sufficient lax in implementation of the existing laws. We would still want to believe that international food chains operating in India have taken adequate safety measures akin to that of their US or European parent's health standards. They advertise their products showing pride from their foreign origin or international reputation and legacy. But when it comes to serving locally, their products and hygiene stan
Read more